This policy explains how the platform collects buyer requirements, protects customer records, limits supplier access, and uses service providers to operate the RFQ workflow.
When a buyer submits an RFQ, KeelGauge may collect product requirements, specification, quantity, destination port, application, timeline, name, company, country, email, WhatsApp number, message, and source channel.
We may also collect basic technical data such as page visits, referrer, campaign parameters, device information, and form interaction signals for analytics, fraud prevention, and conversion improvement.
We use RFQ information to qualify purchasing intent, prepare supplier matching, coordinate certificate-backed quotation support, communicate with buyers, and improve our procurement workflow.
Buyer records remain platform-owned. Supplier specialists only receive assigned lead details when platform operators decide that technical or quotation support is appropriate.
KeelGauge controls supplier identity, contact access, and customer records. It may share limited RFQ details with certified manufacturing partners, anchor suppliers, backup suppliers, or specialist suppliers for quotation and technical support.
Suppliers are not granted access to the full customer pool, unassigned leads, advertising data, platform settings, or unrelated buyer records.
RFQ records, notes, assignment history, and communication context may be retained in the platform CRM for follow-up, audit, sales quality review, and campaign optimization.
Consent-based anonymous analytics events are separated from buyer contact records and are normally retained for up to 180 days. They do not contain RFQ text, email addresses, phone numbers, or chat message content.
We use technical and organizational controls intended to limit access to customer records. No internet service can guarantee absolute security, but access should be limited to platform staff and assigned collaborators.
KeelGauge uses Vercel to host the website and application interfaces, Supabase to store RFQ, CRM, and audit records, and Resend to deliver transactional RFQ and assignment notifications. Analytics providers may process limited usage data only when configured and permitted by the applicable consent settings. The platform's WordPress content system is not intended to store buyer RFQs or contact records.
Buyer information may be processed in countries or regions different from the buyer's location, including locations where these service providers operate. We use reasonable contractual, access, and technical safeguards intended to protect information during such processing.
Buyers may contact the platform to request correction or deletion of submitted contact information, subject to legitimate business, security, dispute, and legal retention needs.
We may update this policy as services, suppliers, or legal requirements change. Material changes will be posted on this page.
Certified supplier partners only receive assigned lead details for quotation and technical support.